Terms of Service

1. Agreement to these Terms

These Terms of Service (“Terms”) form a binding agreement between you and Shynvo (“Shynvo,” “we,” “us”) governing access to and use of the Shynvo websites, applications, APIs, documentation, and related services (collectively, the “Services”).

By creating an account, clicking to accept, accessing, or using the Services, you confirm that you have read and agree to these Terms and our Privacy Policy, Cookie Policy, and Acceptable Use Policy, which are incorporated by reference. If you do not agree, do not use the Services.

2. Definitions

• “Customer” means the organization or individual that contracts for paid or trial access, including its administrators and authorized users.
• “Customer Data” means data, content, configurations, logs, credentials metadata, and other materials that you or your users submit to or generate through the Services, excluding Shynvo’s own systems telemetry described in the Privacy Policy.
• “Documentation” means our published technical and product materials for the Services as updated from time to time.
• “Order” means an online order, checkout, quote, or signed order form that specifies commercial terms (plan, seats, term, fees).

3. Eligibility and accounts

You must be at least the age of digital consent in your jurisdiction (often 16–18) and able to form a binding contract. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization.

You are responsible for maintaining the confidentiality of credentials, configuring roles and permissions appropriately, and for all activity under your accounts except where caused solely by Shynvo’s gross negligence or willful misconduct.

4. Description of Services

Shynvo provides a software platform oriented toward IT operations, including capabilities such as incident workflows, AI-assisted guidance, automation with approvals, audit-oriented logging patterns, and integrations with systems you connect. Features may vary by plan, region, or beta program. We may modify, deprecate, or add features where reasonably necessary for security, compliance, or product improvement, subject to material change commitments in an applicable Order or enterprise agreement.

5. Customer Data and processing

As between you and Shynvo, you retain ownership of Customer Data. You grant Shynvo a worldwide, non-exclusive license to host, process, transmit, display, and otherwise use Customer Data solely to provide, secure, improve, and support the Services and as required by law. You represent that you have all rights and consents necessary to submit Customer Data and that its processing under these Terms will not violate third-party rights or applicable law.

High-risk environments (e.g., safety-critical infrastructure, weapons systems, unlawful surveillance) may be prohibited or require a separate written engagement. Contact us before deploying in regulated sectors without guidance.

6. Acceptable use

You must comply with our Acceptable Use Policy. We may investigate suspected violations and cooperate with law enforcement. We may suspend or terminate access for material violations or where necessary to protect the Services or third parties.

7. Third-party services and integrations

The Services may interoperate with third-party APIs, identity providers, ticketing systems, cloud providers, and payment processors. Those services are governed by their own terms. Shynvo is not responsible for third-party outages, pricing, or conduct except as expressly stated in an Order.

8. Fees, trials, and taxes

Paid plans, usage limits, and payment methods are described at checkout, in your Order, or in an enterprise agreement. Fees are non-refundable except as stated in our Refunds & billing page or required by law. You are responsible for applicable taxes, duties, and government charges, excluding taxes on Shynvo’s net income.

Trials convert to paid subscriptions according to the terms presented at signup unless you cancel before conversion. We may use third-party billing platforms (e.g., Lemon Squeezy) to process payments; their terms may also apply to the transaction layer.

9. Intellectual property

Shynvo and its licensors own the Services, software, branding, and Documentation, including all associated intellectual property rights. Except for the limited rights expressly granted in these Terms, no rights are transferred to you. Feedback you provide may be used without obligation or compensation to you.

10. Confidentiality

Each party may receive non-public information of the other (“Confidential Information”). The recipient will use reasonable care to protect Confidential Information and use it only for the purposes of these Terms. Exclusions include information that is public through no fault of the recipient, independently developed, or rightfully received from a third party without duty of confidentiality.

11. Warranties disclaimer

THE SERVICES AND DOCUMENTATION ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, SHYNVO DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SHYNVO DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED OUTPUTS WILL BE ACCURATE OR SUITABLE FOR ANY DECISION WITHOUT HUMAN REVIEW.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. SHYNVO’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID SHYNVO FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US$100) IF YOU HAVE NOT HAD FEES APPLICABLE IN THAT PERIOD.

Some jurisdictions do not allow certain limitations; in those cases, limitations apply only to the extent permitted.

13. Indemnification

You will defend, indemnify, and hold harmless Shynvo and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to Customer Data, your use of the Services in violation of these Terms or law, or a dispute between you and your users or third parties—except to the extent caused by Shynvo’s breach of these Terms or gross negligence.

14. Suspension and termination

You may stop using the Services at any time. We may suspend access for security incidents, suspected fraud, non-payment, or material breach. Either party may terminate for uncured material breach after written notice where cure is feasible. Upon termination, your right to access ceases; we may delete Customer Data according to the Privacy Policy and any documented retention settings, subject to legal retention obligations.

15. Export and sanctions

You will comply with applicable export control and sanctions laws. You may not use or export the Services into jurisdictions or to parties prohibited by applicable law.

16. Changes to these Terms

We may update these Terms to reflect product, legal, or security changes. If a change is material, we will provide reasonable notice where practicable (e.g., email or in-product notice). Continued use after the effective date constitutes acceptance. If you disagree with a material change, you may terminate your subscription according to your Order.

17. Governing law and disputes

Unless a separate written agreement specifies otherwise, these Terms are governed by the laws of the State of Delaware, USA, excluding conflict-of-law rules. Courts in Delaware (or another venue you and we specify in an enterprise agreement) have exclusive jurisdiction, except that either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property or confidential information.

For consumers in jurisdictions that mandate local law or venue, mandatory rules may override this section to the extent required.

18. General

These Terms constitute the entire agreement regarding the Services and supersede prior understandings on the same subject. If any provision is unenforceable, the remainder remains in effect. No waiver is effective unless in writing. You may not assign these Terms without our consent; we may assign in connection with a merger, acquisition, or sale of assets.

19. Contact

General inquiries: hi@shynvo.app
Product, billing, and technical support: support@shynvo.app